Session type:

Workshop

Presented by:

Tutu Ariyo

Capgemini UK PLC

Session time:

06 Nov 14:00 — 15:00

Session duration:

60 minutes

About the session

Themes: Creating successful organisations | Building together

Why do we resist the very thing that helps us grow?

Feedback isn’t just about words, it’s about identity. Our brains often perceive it as a threat; they hear "something's wrong with you" and trigger defensiveness and withdrawal. 

While receivers struggle to process feedback, givers may unintentionally create resistance through their tone, timing or delivery.

In this session, we’ll unpack the psychology of feedback, learn how defensive reactions show up, and introduce the F.A.D.E.A.W.A.Y. Model and the coaching-inspired COILED Model. 

Together, we'll transform resistance into curiosity, creating space where people feel empowered, seen, valued and excited about growth.

Participant takeaways

  • Recognise the 8 common emotional defensive responses that hinder feedback acceptance
  • Learn how to apply the COILED Feedback Model to deliver and receive feedback in a way that promotes trust, dialogue and psychological safety
  • Develop self-awareness and emotional regulation strategies to engage constructively in feedback conversations

About the speaker(s)