The subtle art of supporting mature products

Is a rotational support model most suited to your company's needs? 

In Flavia's organisation, this has been the case for as long as they can remember. 

In the past year, they have decided to build a team around it. 

Come along to learn from their trials and errors, diving into the practices that worked best for their support ecosystem to drive resiliency, high-quality customer response, and planning their success in the long run. 

By the end, you will have a clearer idea of how your product can benefit from a different support model.

Participant takeaways:

• Explore the challenges with the standard rotational support model
• A look into a real-life transition to a dedicated support team
• A clearer idea of how your product can benefit from a different support model

Themes:

Agile, Communication, Strategy, Solution Focus, Scaling, Beginner, Productivity